What our Customers say...


Jose and his team were very helpful and professional in helping fix extensive water damage through multiple parts of the house.  They were communicative through the assessment, demolition, and cleaning process from start to finish.  They worked quickly and efficiently to help resolve the issue and were courteous and safe the whole time.

The experience was very good, and the billing was reasonable. Supervisor Carlos was very helpful, and handled the job professionally!

Carlos and his entire crew are fantastic.  They arrived right on time, called when they were on their way to our job sight, were professional, courteous, patient, efficient, and pros at what they do!  The communication is excellent.   Carlos explained everything step by step. We had a water issue and the demo was completed and cleaned up in a very short amount of time.  Highly recommend this business, including the manager, the lead tech, and the very hard-working crews.

We had major water damage in our kitchen which also damaged the ceiling underneath. The guys from SERVPRO were very professional. They came up with a gadget that correctly identified the affected area and they followed up with the damage control. They are a very skilled & fast serving team. Highly recommended.

Fabian was the best helped me work through the dry out and reimbursement I was so relieved to have someone that really cared and went the extra mile thanks guys

This review is long overdue! Truly professionals at work and couldn't be happier with SERVPRO of San Mateo. From calling the office staff, to the technicians that arrived at my home, everything was a smooth and seamless process. No one would ever imagine a refrigerator supply line flooding your entire 1st floor and I thought I would never see the light at the end of the tunnel. But, as soon as these guys arrived onsite they knew exactly what had to be done to get my home to pre loss condition. Can't thank you guys enough, highly highly recommended!

I was visiting my brother who lives in San Fran! Go 49ers!!! 2 weeks ago when we had a major issue with the dishwasher, the machine started dumping water while we were watching the football games in the evening and we didn't notice until the kitchen and part of the dining area was completely soaked! Neither one of us has ever been in a situation like that and it is disconcerting to say the least. We immediately started getting towels but it was just too much water. Our neighbor heard the commotion (it's an apartment building) and gave us the card of some restoration company called SERVPRO of San Mateo. I ended up calling as my brother was wringing out towels in the bathtub. A guy named Stephen answered and I explained the situation. He said he would get somebody out there within 2 hours and that actually happened to my surprise. We ended up stopping the water flow by turning off the valve, but the water that was already on the floor stayed there until SERVPRO of San Mateo came out and sucked it all up with this big green machine that looked kind of like a vacuum with a water tank. They set up some fans and because they came out so quickly, my brothers floors were salvaged. 3 days later they removed the fans and the place was pretty much back to how it was.  The dishwasher caused the problems so we asked SERVPRO to dispose of it and they took it and junked it. It was a really old unit so if you have an old dishwasher, be careful! Thank you to Stephen and SERVPRO for the fast response.

I needed my chandelier cleaned, it was covered in, dust, grease and smoke, regular household dirt and was afraid to do it myself.  I looked high and low for someone who did that sort of thing, but could not find anyone.  Surprise, not only does SERVPRO of San Mateo clean up after an accident, but, they do an extensive cleaning of items in your home.  I called on Wednesday, had an appointment for Friday at 10 am. The crew was 15 minutes early and called to see if, I was ready, yah off to a good start arrived on time.  They were so pleasant and efficient and treated my home like their own. They were very careful with every piece and when it was done, it looked like new!  I would definitely use them again.  Thank you SERVPRO of San Mateo!

My refrigerator water line burst in my home in Burlingame when I was picking up my kids for school. I was out of the house for only two hours and In that time 4 inches of water covered about 2000 square feet of the fitst story of my home. I returned home and water was coming out of my door, spilling into my front porch. This was one of the worst and most stressful experiences of my life! I immediately called my insurance agent and he got me in touch with SERVPRO San Mateo. Stephen called me a few minutes later and told me this is something they deal with all the time (who would have known something like this happens so often??) and that they would be at my house as soon as they could. In about 1 hour and 15 minutes  Stephen showed up with 4 other people and they began sucking up the water off of my floor. They backed up one of their trucks in my driveway and used this really loud machine to suck up the water. In about 2 hours a half, all the puddles were gone and they started placing fans Nd some other machines in the house to dry the floors. I ended up having to go to a hotel for 2 days while this all happened, unfortunately. They ended up having to remove my baseboards but did not have to remove much of my flooring and the wood cabinets were ok too. SERVPRO's communication was good and they helped me through the insurance claim process. My agent said he recommended them because he has used them before for his other clients and they were always reliable. They were professional throughout the process.

Awesome service!! My toaster oven caught on fire and SERVPRO of San Mateo came and deodorized the smoke smell and cleaned the smoke stains as soon as we called!! I would totally recommend SERVPRO! Thank you SERVPRO of San Mateo!!

I had an unexpected problem that happened lately due to the water heater broking down. 

The experience of working and communication with the crew of SERVPRO of San Mateo was beyond my expectations.

The project manager is very professional. He gave out an important message and made things happen fast. He gave me the details and answered my questions patiently, he helped me went through the whole process with ease and comfort. SERVPRO of San Mateo crew did a superb job while restoring the place. 

Overall, I think they are FIVE STARS COMPANY. I hope whoever uses them will have the same experience as I did. 

Thanks again SERVPRO of San Mateo. Two thumbs up!

SERVPRO of San Mateo has highly trained technicians that work very efficiently and very clean. I loved their work. I was constantly receiving updates on the job which made me very happy to know that they were keeping me updated on everything. SERVPRO of San Mateo is a company that I trust to get the job done in a clean and timely matter.

Mold was growing in my bathroom so I called SERVPRO of San Mateo to take care of it. They came out the next day and cut out some drywall and had it repaired really quickly.  Impressed by their response time.

Tried different cleaning products on orange film growing in my shower - nothing worked.  Called SERVPRO, they listened to my problem and asked me to send a photo.  A few minutes later Fabian called back, told me what to use, and it worked like a charm!  He was concerned, polite, and certainly knows his business!

Thanks to all the ladies and gentlemen from SERVPRO of San Mateo that cleaned my house after the small fire in my kitchen. They were efficient and fast. They cleaned the carpet and got all the odor out. I can recommend you guys to anyone that need this kind of cleaning services.

Called SERVPRO of San Mateo because I had a leaking sink that was causing mold, and their crew came that same day to fix the affected area right away! Thanks, SERVPRO of San Mateo

Great Service! They were able to work with my timings to get the job done efficiently and extremely well. 

Great customers, prompt service!!!! This is the second time we use their services. Their help exceeds expectations when we have floods in our offices we know who we can count on.

Special thanks to SERVPRO of San Mateo for helping me with my water damage due to a failed water heater.  My insurance company sent them out and they were awesome - professional, great customer service, responsive to phone calls (telephone calls answered promptly) and wonderful onsite employees to work with. They took great care not to remove fans too early, testing the moisture level of the affected areas frequently so we would not have mold in the future. I especially enjoyed working with the office who helped pack up my items to be stored off the property and then helped unpack after my home was ready after repair. Carolina went above and beyond in trying to meet our needs/requests. She and all the people at SERVPRO of San Mateo crew were fantastic. I would highly recommend this company!

I have a second home in Richmond CA. We had the unfortunate incident in having a pipe burst in the laundry room. Since we didn't find out for a few days half the first floor was damaged. The team at SERVPRO of San Mateo came out right away and got the job done. The place looks better than the original. Thank you, guys! I will be sure to pass along this info to anyone I know needing any work done.

Wilber from SERVPRO of San Mateo is a great guy! He cleaned the crawl space of our four-plex building following a water pipe leak. His work was quick, thorough and best of all there were no surprises from what he told us to expect. I hope we never have such a problem again but if so, we're definitely calling SERVPRO of San Mateo and Wilber as our go to clean up and restoration company for the job.


My wife and I came home from her favorite restaurants to find water was raining down from our 2nd-floor bathroom down to our dining room. A water supply hoes busted spraying water everywhere.

Luckily for us, our son called SERVPRO of San Mateo. 

Carolina arrived within a few hours with 2 strong guys, mind you this was a Saturday night. Right away they started taking photos to document the damage. They sucked up the water from the carpet and set up machines to dry, they even moved our furniture so it would not get damaged.

I am so glad my son called SERVPRO of San Mateo, Carolina, and her crew was very fast, professional and knowledgeable.


SERVPRO of San Mateo - Great Service and Great People

Seeing your house affected by black water is not easy. However, SERVPRO of San Mateo made the restoration process smoother. Their customer service was the best. Their project manager was very knowledgeable and patient. He responded to all my questions and anticipated the job evolution so I could understand what was going on all the time. Also, their crew members were experienced, professional and organized. Hopefully, I don’t have to experience another water damage emergency; but if I do, for sure I would contact SERVPRO of San Mateo.

My water heater leaked from underneath at my second home causing a massive water damage. I wasn't in town at the time and it quikly flooded into my garage. Thankfully my neighbor helped and shut off my main valve. I ended up calling SERVPRO San Mateo before boarding my plane back home. When I arrived a few hours later they had 3 guys there extracting the water. They spent a few hours and set up these fans. They were loud but they ended up drying everything out. They said I was lucky most of the water spilled onto the concrete and not inside the house. A few days later they picked up everything and showed me it was all dry.

Thank you for the quick help SERVPRO OF San Mateo. It was a stressful flight but I was happy to see them already at work by the time I got home. I would definitely call these guys again if I had a flood.

I really appreciate how kind, clam and professional the crew was while fixing my home. I have recently been dealing with a mold damage in my home, you can only imagine the stress I was dealing with but thanks to SERVPRO of San Mateo they made the situation easy to handle. They made me feel reassured that my home will be restored in no time. I hope I don’t have this damage again but if I do I will definitely be giving SERVPRO of San Mateo a call.

After burglars broke a window on a Friday night, we called SERVPRO of San Mateo over the weekend to board the widow. We were so pleased they came so quick thanks to there emergency services they were able to get the job done even after business hours.

Juan Carlos was fantastic - he was timely and did a thorough job cleaning up the glass and boarding-up the window in a way that didn't damage the wood panels.  

I highly recommend SERVPRO of San Mateo.

My supervisor Monica from Image Orthodontics had me call for a water damage emergency We had in our San Mateo office calling around I came about SERVPRO of San Mateo they said they would come in about an hour and they surely did. Upon arrival they got right to work we received great customer service, smiles, follow up was fabulous on daily bases  Daniel, Hector, Juan Carlos, and the Secretary Carolina was amazing. I was so glad I got the right people in here my boss was satisfied with there service.

Thanks again SERVPRO San Mateo!

I had a roof leak at my home in Burlingame causing significant water damage to two rooms in home. SERVPRO of San Mateo was contacted by my homeowners insurance to mitigate water damage. Fabian, Daniel and Francisco were my angels for several days!! They had to remove all room contents and they did it so carefully and neatly. Equitment was set into rooms for a few days in order to dry the walls etc. Fabian the project manager kept me updated every day with progress and what to expect next. All three gentlemen have a tremendous work ethic,very professional but so kind and thoughtful also. Thank you so much SERVPRO of San Mateo!

Wilber from SERVPRO of San Mateo is great working guy! He cleaned the crawl space of our four-plex building following a water pipe leak. His work was quick, thorough and best of all there were no surprises from what he told us to expect. Hope we never have such a problem again but if so, we're definitely calling SERVPRO of San Mateo as our "go to" restoration company for the job.

I was so lucky to have found this company and their worker Carolina.
After the fire my house was left with this horrible odor. Carolina helped me with the cleaning of the home and the bad smell.
I recommend this company 100% and ask for Carolina to do your work.

As someone who rarely writes Yelp reviews, I feel compelled to do so in this case because of my exceptional experience with SERVPRO in San Mateo. I had never had to do any type of industrial clean-up at my house before, and as a result, didn't really know where to turn. A friend of mine told me about this particular SERVPRO (there are several, and I believe each is managed or possibly owned separately), and even though I live in San Francisco, the fact they're in San Mateo didn't matter. Apparently, they service a wide area. 

The issue I had was in my garage, where a fairly small amount of sewage was backing up through the drain. I called SERVPRO, which sent someone out to assess the cleanup work that would be needed. He told me it would involve tearing up the carpet that's in my garage (don't ask why there's carpet there). Although I wasn't happy with that solution, I figured that was the only means of ensuring there wouldn't be any health issues down the road. The next day, Fabian Valadez was sent to do the job. What a gem. Not only was he a total pleasure, he came up with a work-around that allowed me to keep my carpet, get it clean and, no less, get it back to a healthful state. He worked quickly and efficiently, and was lovely to deal with. The job was done, and best of all, it didn't cost me an arm and a leg.

All I can say is that when it comes to this type of work, I am grateful for not only having had such a positive experience but also having been assigned Fabian to do the work. Hopefully I won't need this type of work again, but if I do, I will definitely be calling this SERVPRO and asking for Fabian.

The building I manage had a massive flood after a fire set off the sprinkler system.  I was referred to by SERVPRO of San Mateo by a friend who also works for a property management company.  I called them and they were on site within two hours ready to go.  They extracted water and began placing equipment down.  The job took over 10 days but throughout the entire process SERVPRO of San Mateo, and especially Carolina, kept us well informed and were in touch the entire time.  I would highly recommend them.  

Fabian and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give SERVPRO of San Mateo a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Fabian and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Fabian takes all of the stress away and actually cares.

I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Fabian showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.

Another damage restoration company came to my place after a fire/flooding we had in our condo. That "other" company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this "other" company was not treating me well. I found SERVPRO of San Mateo on YELP. They were flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project.

If you are one of the unfortunate ones to experience water damage, I hope you are lucky enough to live near SERVPRO of San Mateo.

It was absolutely great to work with Carolina and Fabian. Their quick response, expertise, attention and punctual time lines, made my disaster a pleasant experience after all.

Their slogan "Like it never even happened." definitely came true, and I can only highly recommend both of them.

SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!

SERVPRO was super responsive. Fabian called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away.

They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Fabian is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.

Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.

I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Carolina provided all of the details I asked for and she definitely has customer service top of mind. I definitely would [will] call them in the future!

We had a water damage in our store "Ross Dress for Less" caused by the bathroom toilet overflowing. there was dirty water everywhere I quickly called these guys SERVPRO of San Mateo, They responded with in a couple of minutes of me contacting them. Had there crew here ready to do what had to be done. They cleaned the bathroom and removed standing water in hallway. They also sanitized everything. All this in only a couple of hours was finished! I was thrilled with there work performed. The gentlemen's that where here Fabian and Jose, Wow they sure know how to work as a team and get things done!! Thank You so much guys great job! Keep up your excellent work SERVPRO

I had a terrible fire loss in my home, due to the oven. As I'm sure you may imagine it was bad! There was smoke all over my house and my kitchen got ruined. I was devastated we had just remodeled the kitchen one year prior to the incident. I contact my insurance and the y gave me SERVPRO of San Mateo's phone number I called them around 5:30 in the afternoon, Carolina took my call and she was so nice, she asked me questions regarding the house and what had happened I tried to respond to all her questions but I was so devastated she understood me. She had her project manager Fabian come and perform a inspection. Fabian was really helpful, he told me they would sent out a estimate with in the next 24 hours and he sent it that same night around 10. Wow! These guys are amazing. I am really thankful to have found such an awesome team. Needless to say I am 100% satisfied with their work.  

I have no words to say how thankful I am to have found SERVPRO of San Mateo. We had a water Damage in our Hotel due to a sprinkler. We called SERVPRO at around 12 midnight they were there by 1:30am. Worked fast in removing any water lift carpet, they even removed baseboards that same night! I am thrilled with there work. Anthony Pacheco and Jose Garcia are awesome!! They were so polite and respectful. They even walked me threw to every room and showed me and explained what had been done. I would most definitely recommend these guys to ANYONE. I am content with their work and their ethics.

Once again thank you SERVPRO of San Mateo!!!  

SERVPRO Of San Mateo has done a great job for us! They are very professional and responsible. Fabian has been a great Tech. He always followed up and made sure were getting good service. Carolina has been great at getting the job done and making sure it is done right.  Our fire damage San Mateo was taken care of quickly.

Well done SERVPRO of San Mateo, Thanks for your great service.

Thank you so much SERVPRO Of San Mateo for you fast response when my grill caught my porch on fire. I am fascinated with how everything turned out and the time it took to finish. Jose Garcia was a very good technician. He explained step by step what was going to be done. Once again thank you so much. 

Fire Damage SERVPRO Of San Mateo taken care of.

The difference between a company "in the business" and a company that "knows their business" is how they react under pressure and the recent rain storms in December 2016 certainly brought pressure to bear.
We arrived to our business one morning after being gone for ten days only to discover that our atrium drain had become blocked and the rain water flooded the atrium and two rooms in our restaurant. The next day I contacted SERVPRO of San Mateo and, as luck would have it, Fabian was working right down the street. He came to our house, assessed the situation and laid out a plan of action. In the meantime, rain came down by the bucket and Fabian became the most popular man in town.
Long story short, Fabian got things under control in short order and provided us with name and numbers of contractors to put things back in order. Complete restoration is going to be a long process but the fact that we're dry and free of mold is the best first step.

I had a flood when I was out of town for Christmas and insurance told me to contact a restoration company,  thankfully I found these guys.  All I have to say is look no further they are a class act, Fabian the project manager came out and assessed the situation and went straight to work with his team.  He was very easy to work with and explained the process in its entirety.    As you can imagine, the stress involved in dealing with water damage is no fun but he seamlessly eased the situation.  My place is now dry and we're ready for reconstruction.  

Thanks and keep up the good work SERVPRO of San Mateo can't go wrong with them.

I would recommend these guys to anyone. I have been raving about them every chance I get with my friends. Fabian and Stephen are trustworthy people who care about their clients.

Long story short: Another damage restoration company came to my place after a fire/flooding we had in our condo. That other company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this other company was not treating me well, so I searched yelp and found SERVPRO of San Mateo and called just to get a second opinion.  

__Calling SERVPRO was BEST decision I've made in a very long time___

Fabian stop by the next day and assessed the situation and quickly told me what I needed to do. He actually was embarrassed of the other companies quote which was 30x more than what SERVPRO ended up charging me. I hired SERVPRO on the spot and sent the other company a short email with notifying them I wouldn't need their estimate.

SERVPRO was flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project. I would hire them again for sure.

SERVPRO is whom we refer all our insurance customers when in need of clean-up and repairs.  The staff at SERVPRO of San Mateo are professional and prompt. Carolina is the best. They are dedicated to keeping our customers happy. My clients always thank me for suggesting SERVPRO of San Mateo.  I even had them do some mold remediation work at my house.  

We had smoke damage throughout our house in San Francisco and not ever having experience with this, I thought, "Wipe it down, vacuum carpets with baking soda, do 40 loads of laundry, sleep with windows open a few days."

After a few miserable days and nights with that attempt and wondering if my house and belongings were all ruined forever, I called a local restoration company, paid a lot of money out of pocket, and the entire house smelled as dreadfully as it had before.

Discussing our situation at work, someone said to my husband:  "SMOKE DAMAGE...are you crazy?  You can't clean it yourself and you must work with a top quality restoration company.  We used SERVPRO and there is NO ONE else you should call."

I called my insurance company and told them what had transpired and about the company I had hired.  My adjuster wasn't surprised when he heard that the house was still a disaster.  I told him we'd then been referred to SERVPRO. He confirmed that that was THE company to call.

I called SERVPRO and spoke with Fabian...one of the best calls I've ever made.  Truly, from the moment he took charge of the situation, I started to feel relief--and soon felt joy--that everything would be back to normal.

Fabian is professional, punctual, dependable, and kind.  But it goes further with this SERVPRO San Mateo team:  all the staff are that way.  I was surprised every day with some conscientious way the team went beyond the call of duty to get our house back to normal ASAP and to make us feel cared for in the process.

I had an amazing experience with this company at my home in San Francisco. They came out then I had a pipe break in my kitchen. They are very professional Fabian is amazing and very responsive when you call. His team is amazing and takes care of your stuff when packing. I love this company. I would definitely recommend them to everyone.

Fabian came over to help me today. The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes had flooded half of the first floor of the house. He talked to my landlord as well as her insurance agent (whom he actually knew from other engagements). He is helping us get the flooring and the kitchen island replaced, as well as the affected insulation from inside the walls. He worked with the landlord to ensure that we were able to get hotel rooms as we cannot stay in the house due to the cleanup work; the landlord agreed to cover the hotel expenses.

Thank you to SERVPRO San Mateo again.

SERVPRO of San Mateo is the BEST! We live in San Mateo and we experienced major water damage in our home and within two hours of calling our insurance company, Fabian and his team were at our house and beginning the clean up and assessing the damage.  I'm not sure what we would have done without them!
Fabian's team came into our home in the following days to pack us up and our furniture and boxes into storage.
Fabian continues to manage the project, working with the insurance adjuster, environmental company and contractor.  He is quick to respond and he and his team treat us and our belonging like we are family to them!
You want Fabian and his team working with you when the unimaginable happens! I'm so glad they are there for us!

We recently had a ceiling leak at our business. Fabian and his crew came to the rescue.
We have had other damage control companies come in the past, but felt that Fabian and his crew from SERVPRO were compassionate about the situation and the work they do. They even waited over an hour until they started their work so our clients could finish their sessions.
I felt at ease knowing they were "on the job". and they use state of the art equipment.
We would recommend you call SERVPRO over any other damage control company.

Fabian and his team were fantastic. Got home Sunday night to find finished basement flooded. Called SERVPRO, Fabian returned my call immediately and was there within an hour with 4 colleagues. They were kind, reassuring, worked hard and fast. Fabian walked me through the process - calling insurance, etc. Fabian was always available to me. The contractor was so impressed with the job they did.

A wonderful group!

I've always had great experience working with Fabian and the rest of the staff, they're attentive to my clients needs, personable and always stay in touch with both me as a State Farm Agent and my clients.  I know when I refer business to Fabian, I'm always going to be taken care of and my clients get the best of care as well. Thanks to Fabian and SERVPRO.

Thanks to Paul and Fabian.   They were fast and professional.  I can't say enough good things about the company.  My insurance company recommended them and helped me with my water damage.  They cleaned our mess up in 2 hours in the middle of the night.  SERVPRO of San Mateo is a great company to go with.

These guys are the best at what they do... I had major water damage in my house and they came in right away with a plan to address the issue.  Fabian was my project manager, absolutely wonderful and professional.  He was there for me every step of the way, answered all of my calls no matter the time, could not have asked for a better manager to handle my situation.  I highly recommend Fabian and his team.  Thank you guys, could not have gotten through my terrible situation without you!!

These guys work hard, anytime you get a chance to buy them coffee or lunch, please do so, they too often work through lunch and multiple jobs a day.

SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!
SERVPRO was SUPER responsive. Fabian called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away. They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Fabian is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.
Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.

I had a new dishwasher installed recently and the installer didn't connect the water line properly.  It ended up flooding our kitchen floor and ruined my hardwood floors.  Insurance paid for the damages but it was a really stressful experience.  The adjuster recommended I use SERVPRO of San Mateo to dry out my floors and they ended up minimizing the damages and saving a portion of the floors.  Even though the water damage and flooding were stressful, SERVPRO San Mateo saving a portion of my floors was a silver lining.  

We live in a 1950's era house in Hillsborough CA.  I guess the roof needs repairing because water got in between our walls and caused a lot of mold damage.   We went to SERVPRO.com and found a location near us in San Mateo.  We called SERVPRO of San Mateo and they came out and bid us for some mold clean up.  We got 2 other bids but SERVPRO's was a bit cheaper.  SERVPRO cleaned up the mold and was very professional.  Thank you again.

The recent storms in Burlingame California (San Mateo County) caused our crawlspace to fill up with 12 inches of standing water.  It almost damaged our   We called SERVPRO and they came out the next day.  They pumped the water out and dried out the crawlspace in 3 days.  It was a really stressful situation as we had just purchased our home 3 months ago.  Thank you again to SERVPRO.

I called them and they took care of some water that spilled out of my mothers busted water heater at her home in Burlingame. They responded within an hour.

Had a mold issue at a rental unit of mine(two to be exact), so I called these guys. They cleaned it up and it passed inspection afterward. Would use again.

These guys are great, my crawl space beneath my place had slowly filled with water from a small leaky pipe over a period of time. The crew responded promptly & arrived that day to pressure wash the area and have it sprayed down with chemicals to prevent any future mold growth. It saved me a lot of hassle having professionals do this job for me. Also, the price was on the cheaper side compared to another company I had received an estimate from. I would highly recommend.

Had an issue when in the San Mateo area earlier this year. Very quick and very helpful, would recommend!

The communication was a little slow at times when confirming the time, but the service itself was excellent. We had a garage that used to house an auto shop, so it was covered in... who knows what. It was never going to come completely clean, but after SERVPRO, it looks much better than it did before and we can feel a lot safer using it now.

A pipe connected to my mom's water heater broke and flooded her garage. Logan at SERVPRO San Mateo was really helpful and responsive. They extracted the water and set up a lot of fans. He showed me where the walls were affected and dried the garage and walls. When he was finished he showed me how dry everything was with his moisture meter. Thank you very much Logan and SERVPRO, you really helped out during an anxious situation.