Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When responding to a water damage emergency SERVPRO of San Mateo will start by sending our highly trained and certified water damage technician to your property. They will then complete an initial assessment to determine the appropriate action needed to reverse the negative effects of the water damage. Once completed, if there are no safety hazards, contents are secured if needed and restoration begins. Each inspection determines a class and category of water damage. They will be able to answer your questions/concerns regarding how the water damage is looking. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action most convenient for your property and give you our recommendations for any further actions. 

Our Trained Employees

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the power and knowledge to restore your property "Like it never even happened." With our staff constantly documenting the whole procedure you and your insurance are constantly up to date with step by step results. We are always ready to help the residents and businesses of our local community, as well as neighboring ones, be prepared for any type of damage or clean up!

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction